Policy
Cancellation policy
Clear windows, no fine print. These are the only cancellation terms — every other page links here.
All reservations
24 hours noticeCancel free of charge any time before this window. Inside it, the fare is charged.
Airport pickups are protected by flight tracking, so a delayed or cancelled flight is never treated as a late cancellation. There is no cleaning fee — not in any circumstance. Questions about a specific booking are best handled by phone, 24/7.