Every answer,
before you ask.
Booking
How do I book a ride?
Send the trip details through the quote form — about two minutes, no account and no card — or call us any hour. We run two cars, so every request is priced by hand rather than by a booking engine, and you get a fixed all-in fare back within about 1 hour. Reply to accept and the car is scheduled.
How far in advance should I book?
It depends on the occasion: Airport transfers — 24 hours to 2 weeks ahead; Corporate travel — a few days to several weeks ahead; Weddings — 6 to 12 months ahead; Proms — 3 to 9 months ahead; Special events — 1 to 6 months ahead. Same-day airport requests are often possible when a vehicle is free — call dispatch and ask.
Is pricing really all-inclusive?
Yes. Fares include tolls, standard wait, and flight tracking, with $0 in surge or hidden fees — ever. Your exact all-in price is confirmed the moment you book.
Airport
How long will you wait at the airport?
Complimentary wait is 60 minutes for international arrivals and 45 minutes for domestic — measured from your actual landing, since we track the flight.
Do you offer meet & greet?
Yes. Your chauffeur waits inside at baggage claim with a name sign and helps with your bags — the easiest arrival after a long flight. Add it at booking and it's included in your quote.
What if my flight is delayed?
Nothing to manage. We track your flight and move the pickup to match the real landing time, so a delay never costs you the car.
Vehicles
What vehicles are in your fleet?
Two full-size luxury SUVs: a 2025 Cadillac Escalade (6 passengers) and a 2026 Chevrolet Suburban (6 passengers). A larger party is handled as both vehicles running together on one coordinated plan — tell us the headcount and we'll arrange it.
What does an hourly booking cost?
Hourly service is $110 per hour with a 3-hour minimum, on either vehicle. Single airport or point-to-point transfers are quoted as a fixed all-in fare instead.
Can you accommodate child seats?
Yes — child seats are available on request. Add it at booking so we have the seat installed before pickup, and it's reflected in your quote.
Policies
What is your cancellation policy?
Reservations can be cancelled free of charge up to 24 hours before pickup. Full details are on our cancellation policy page.
Are there cleaning fees?
No. We do not charge a cleaning fee — not for a normal ride, and not after a long night out.
How quickly will I hear back?
Quote requests go straight to the owner's inbox and are typically answered within 1 hour, day or night. If a trip is time-critical, call instead — that is always the fastest route to a confirmed car.
Still have a question? Contact us — a real person answers, 24/7.